FREQUENTLY ASKED QUESTIONS

How long does shipping usually take?

Due to our large inventory, we have multiple warehouse holdings and therefore orders may arrive individually. Please allow 2-3 weeks to receive your item. Your order will be fulfilled within 24-72 hours and you will have a tracking number for your order. Cancelling/editing your order is always allowed within the first 24 hours of your initial purchase.

Will I receive an order confirmation & tracking number with my order?

Yes, all customers receive a confirmation email when the order is placed and a tracking number when the order is processed and out for shipment.

Are transactions secure?

Yes, we operate with the goal that all customers can browse safely & pick up the best clothing with zero risk. All transactions are encrypted, meaning your info is secure 100% of the time!

How do I return my order?

You can return your order as long as the product has not been used, washed, or showing signs of wear & tear. If you wanna get an different size, just email us and we will let you know how to proceed!

What are your terms and conditions?

You can find all the company T&C / Privacy Policy notices in the footer of the site. Any other info needed, just email us! 

Who can I contact if there is a problem with my order?

Please contact our email support at support@thetimelessera.com

If I enter my email or phone number, do you sell my information?

Never! We will never give out your information to a third party. Your email is solely for giveaways, discounts & product/order information